Refund Policy

1. Scope and Application

This Refund Policy governs all payments, deposits, Render Point purchases, Revision Point purchases, and Order-related transactions made through the Objektico Platform (the “Platform”), operated by Perspective & Projection LTD (the “Company”, “we”, “us”, “our”).

This Policy forms an integral part of the Platform’s Terms & Conditions and must be read together with all related policies, including the Delivery Terms.

By purchasing Points, placing an Order, or otherwise using paid features of the Platform, you acknowledge and agree to this Refund Policy.

2. Foundational Principle: Custom Digital Services

The Platform provides custom-configured digital services, including creative production and AI-assisted outputs, generated specifically in response to User instructions.

These Services:

are not pre-made or standardized goods;
are produced on demand;
require allocation of production capacity and resources.

As a result, all transactions follow a final-sale model, except in strictly limited cases explicitly described in this Policy.

3. Waiver of Withdrawal Rights

By placing an Order, you expressly:

request immediate commencement of the Services;
acknowledge that production may begin immediately, including planning, scheduling, and resource allocation.

To the maximum extent permitted by applicable law, you agree that:

you waive any statutory right of withdrawal once performance has begun.

4. Render Points and Revision Points

4.1 Nature of Points

Render Points and Revision Points are internal Platform units used solely to access Services.

Points:

are not legal tender;
are not electronic money;
are not redeemable for cash;
do not represent deposits or stored value;
have no value outside the Platform.

4.2 No Refunds for Points

Render Points and Revision Points are strictly non-refundable except in cases of verified technical payment errors.

No refund will be issued if:

you change your mind;
you purchase excess Points;
you do not use your Points;
your Account remains inactive;
you choose not to proceed with Orders.

Points cannot be withdrawn, transferred, exchanged, or resold.

5. Orders and Production Commitment

5.1 Binding Nature of Orders

Once an Order is placed and the required Render Points are deducted, it becomes final and non-reversible.

Upon confirmation, the Company commits:

production capacity;
internal resources;
scheduling and workflow allocation;

to the Order.

5.2 No Refund at Any Stage

No refund is issued at any stage of the Order lifecycle, including:

before production begins;
during production;
after production;
after delivery.

Each Order represents a committed and non-reversible production process.

6. Delivery and Irreversibility

No refund will be issued once Deliverables have been made available to the User under any circumstances.

This applies regardless of whether Deliverables have been:

accessed;
downloaded;
reviewed;
used.

Any access to or use of Deliverables constitutes:

full acceptance of the Services;
complete waiver of any refund claims.

7. No Refund for Subjective Dissatisfaction

Creative output is inherently subjective.

Differences in:

taste;
expectations;
interpretation;

do not constitute defects.

Dissatisfaction does not qualify for a refund.

8. Revisions as the Sole Resolution Path

The Platform operates on a revision-based workflow.

If changes are required:

revisions must be requested using Revision Points;
each revision constitutes a separate production phase.

You acknowledge that:

revisions are the exclusive and agreed mechanism for refining results;
refunds are not a substitute for revisions.

9. Payment Refunds (Monetary)

Monetary refunds are strictly limited to verified billing or technical errors, including:

duplicate charges;
incorrect billing due to system malfunction;
successful payment without proper Point allocation.

Where confirmed:

refunds are issued to the original payment method.

Processing time:

typically 5–10 business days after confirmation;
subject to delays outside the Company’s control.

10. Point Restorations (Default Resolution)

Where applicable, the default form of resolution is the restoration of Render Points or Revision Points to the User’s Account.

Monetary refunds are limited to verified payment errors unless otherwise determined by the Company.

11. Orders Refused by the Company

If the Company declines an Order due to:

policy violations;
prohibited content;
technical infeasibility;
operational constraints;

the Company may:

restore Render Points to the User’s Account;
issue a monetary refund where appropriate.

The method of resolution is determined at the Company’s discretion.

12. No Partial Refunds

No partial refunds are provided under any circumstances.

This includes:

partially completed work;
intermediate Deliverables;
drafts or iterations.

All Orders are treated as non-severable production processes.

13. Non-Use of Services

No refund or compensation will be provided due to:

unused Render Points;
unused Revision Points;
abandoned Orders;
inactivity;
failure to request revisions;
failure to engage with Deliverables.

14. Chargebacks and Payment Disputes

Users must contact the Company before initiating any chargeback.

Unauthorized chargebacks may result in:

Account suspension or termination;
removal, reversal, or freezing of Points;
restriction of future access.

The Company reserves the right to dispute illegitimate chargebacks.

15. Abuse and Misuse Protection

The Company may deny or investigate refund-related requests that appear:

abusive;
repetitive;
manipulative;
made in bad faith.

Including attempts to:

obtain refunds after using Services;
bypass the revision system;
exploit payment mechanisms.

16. No Guarantee of Outcomes

The Company does not guarantee:

commercial success;
marketing performance;
usability outcomes;
business results;

resulting from the use of Deliverables.

17. Discretionary Resolution

The Company reserves the right, at its sole discretion, to:

issue refunds;
restore Render Points or Revision Points;
provide alternative compensation.

This does not create a general right to refunds.

18. Final Authority

All refund-related decisions are made at the Company’s sole discretion, acting reasonably and in accordance with this Policy.

19. Final Acknowledgement

By using the Platform, you confirm that:

you understand that all sales are generally final;
you accept the Point-based model;
you acknowledge Revision Points as the primary mechanism for requesting modifications;
you understand that refund rights are limited and exceptional.